The success of an organization depends largely on the executive’s ability to provide distinctive service to its clients while being able to work with his colleagues either as a group member or as a team leader.

Since teams have become such an important part of the business world, team members should make every effort to overcome any road-blocks to success. Training in those skills can break down barriers within the organization and improve performance and productivity. Understanding the benefits of Team Work and excellent Customer Service Mansion Maintenance Company, Inc. has organized a three-day Workshop on Customer Service & Team Building, starting from March 22-24, 2011.

The objectives of the Team Building & Customer Service Workshop are to enable the participants to:

• Deal with others in a manner that promotes team spirit, cooperation, and open communication
• Improve and understand the value of excellent customer service
• Learn to give & receive feedback effectively
• To provide an opportunity to practice skills in Team Building & Customer Service competence
• Enhance the Performance of the Teams to which they belong
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The seminar also tackled the following:

• Importance of having the right attitude towards Customer Service
• Importance of Team Building
• Characteristics of Successful Teams
• Identifying Barriers to Team Effectiveness
• Overcoming Barriers
• Effective Interpersonal Communication
• Active Listening and Responding
• Giving & Receiving Feedback in a Positive Manner
• Resolving Conflicts
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All executives of the organization at all levels and from all functional areas have found tremendous value from this workshop as the program was highly interactive, participative and experiential. The workshop takes place in an enthusiastic, warm and inspiring atmosphere using the most appropriate and interesting methods of training shared by the above mentioned guest speakers.